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Urgent! Java UI React + DB Job at Wipro in Austin Job | Wipro
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Role Purpose
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations, and develop technical capability within the Production Specialists.
Responsibilities
Oversee and support process by reviewing daily transactions on performance parameters
Review performance dashboard and the scores for the team
Support the team in improving performance parameters by providing technical support and process guidance
Record, track, and document all queries received, problem‑solving steps taken and total successful and unsuccessful resolutions
Ensure standard processes and procedures are followed to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Develop understanding of process/product for the team members to facilitate better client interaction and troubleshooting
Document and analyze call logs to spot most occurring trends to prevent future problems
Identify red flags and escalated serious client issues to Team leader in cases of untimely resolution
Ensure all product information and disclosures are given to clients before and after the call/email requests
Avoid legal challenges by monitoring compliance with service agreements
Handle technical escalations through effective diagnosis and troubleshooting of client queries
Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
If unable to resolve the issues, timely escalation to TA & SES
Provide product support and resolution to clients by performing a question diagnosis while guiding users through step‑by‑step solutions
Troubleshoot all client queries in a user‑friendly, courteous and professional manner
Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
Organize ideas and effectively communicate oral messages appropriate to listeners and situations
Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s
Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Mentor and guide Production Specialists on improving technical knowledge
Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
Develop and conduct trainings (Triages) within products for production specialist as per target
Inform client about the triages being conducted
Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Identify and document most common problems and recommend appropriate resolutions to the team
Update job knowledge by participating in self learning opportunities and maintaining personal networks
Deliverables & Metrics
No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ESAT
Team Management: Productivity, efficiency, absenteeism
Capability Development: Triages completed, Technical Test performance
Experience
5-8 Years of experience.
Compensation
The expected compensation ranges from $60,000 to $135,000, subject to geographical location, minimum wage obligations, skills, and relevant experience.
Wipro provides standard benefits including medical, dental, disability insurance, paid time off, and other leave options.
Equal Employment Opportunity
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applications from veterans and people with disabilities are explicitly welcome.
Employment may be conditioned on successful completion of a post‑offered drug screening, as required by applicable state law.
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Unlock Your Java UI Potential: Insight & Career Growth Guide
Real-time Java UI Jobs Trends in Austin, United States (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Java UI in Austin, United States using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6522 jobs in United States and 155 jobs in Austin. This comprehensive analysis highlights market share and opportunities for professionals in Java UI roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Wipro is currently hiring and seeking a Java UI React + DB Job at Wipro in Austin to join their team. Feel free to download the job details.
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